Features
Proactive IT support to keep your business running smoothly
XperCARE was created to meet the evolving technology needs of small and medium-sized businesses like yours. With XperCARE Proactive IT Services, intelligent small and medium-sized businesses are free to concentrate on their work, not their technology. Main service options include:
Live Helpdesk – support users with secure remote access to network and desktops for on-demand service and training.
Remote Monitoring and Management – network, desktop / laptop, security and data-back-up 24×7.
Security and Protection – ongoing anti-virus, anti-spyware and patch management service.
Comprehensive security management concentrated in three areas of exploitation – perimeter, remote access and end-users.
Online Backup and Storage – remote backup of servers, desktops and laptops for business continuity and disaster recovery. Virtualization of servers provides business continuity.
Asset and Lifecycle Management – tracking of all hardware and software assets, including updates, usage and compliance.
Communications Services – Virtual Exchange with advanced email and anti-spam; Managed Voice-over-IP; Mobile Integration – Blackberry©, iPhone™ and Microsoft® devices.
Business Applications – Vertical line of business application expertise through our XPERTECHS Certified Vendor Program; accounting and customer relationship management.
Onsite Service – network/security assessment, emergency support, on-site maintenance, end-user training.
Quarterly Business Review – business-technology assessment to quickly determine what you are spending on technology and how you are utilizing your investment.
Hardware/Software – full range of hardware and software to meet your network, desktop and security requirements with both on-premise and virtual server and desktop options.
Network Management – DNS, VPN / firewall, e-mail gateway, wireless, optimization and updates, plus User Administration including User profiles, Active Directory, etc.
Network Documentation – detailed network / user configurations, network diagram, IP addressing schema, user names / passwords, and vendor contacts.
Ensure your network is monitored 24/7. Put a stop to unexpected downtime. Fix glitches fast, and fix them for good. Get support from a team of experts. Find potential snags before they become a reality. Pay one monthly fee and no hidden charges. Never worry about your network and computers again.
It’s no wonder small and mid-size companies choose XperCARE Proactive IT services to cover their information technology needs.
